Frequently asked questions
How do I install the banner and follow cookie choices?
In the department, open Cookies and register the site, its policies, the purposes and the cookie names. Set how long the preference lasts, request review and approve the notice. In Instalar no site, copy the code and mark the optional scripts by purpose. Visitors can refuse, authorize and withdraw authorization. Consentimentos shows each choice and the notice version presented, without storing IP or browser agent. In Monitoramento, authorize the daily collection of the site's own public pages: the history shows observed cookies, declarations and changes per page, without storing cookie values. The approved banner must be installed. Failures preserve the previous collection. Creating, editing and monitoring require Complete or the trial; reading the history remains free.
How do I record meetings, training sessions and their evidence?
In the department, open Execução and select Registrar atividade. Enter the type, the date, the participants and what was done; link department documents and related processing activities. The history preserves every edit, archive and restore. Saved records enter the monthly report. Creating and editing require an active trial or plan; reading and exporting remain free. The record documents what the agency reported and does not state that WRP provided a human service.
How do I follow pending items and generate the monthly report?
In the department, open Acompanhamento. The current status shows the records and pending items of the areas you can access, with archived records included in the totals. To see what was saved in a month, choose the reference month in UTC and select Gerar relatório. The preview offers a PDF and a spreadsheet with the preserved versions. The monthly report requires Complete or an active trial; the current status remains readable without a plan.
How do I generate the record of processing activities (ROPA)?
In the department, open Inventory, choose the filter and select Gerar documento. The preview gathers the records of that filter in name order, with responsible people, references and versions. Dates follow the browser's time zone, which the output states. Use Imprimir ou salvar em PDF, or Baixar planilha. When printing, clear the browser's automatic headers and footers to remove the page address. Generation is included in both plans and requires an active trial or plan. The full export of records and history remains available without a plan.
How do I start?
Create your account or sign in. Choose an organization or create your public agency. Then set up its first department.
Do I need a card for the trial?
No. Each organization can try the features for 30 days without a card or automatic renewal.
How do I choose a plan?
Plans apply to the organization. When a task requires a plan, choose the monthly or annual option in the shared purchase window.
What happens when I change or resume a plan?
Moving from Essential to Complete within the same billing period deducts unused paid time. The window shows the deduction and total before payment. An annual purchase of the same plan or a resumed subscription starts after the paid period; a purchase during the trial starts when it ends. The previous subscription stops renewing. A lower plan cannot be bought while the current plan is active. Only one organization purchase can be in payment at a time; repeating it resumes the same purchase.
What happens without a plan?
Your records remain available for reading and full export. Nothing is deleted. Creating and editing records require an active trial or plan.
How do I copy department details?
Organization owners and administrators can select Export details in the department list. Prepare and download each ZIP part with contacts, logos and previous versions. An active plan is not required. If an image is missing or corrupt, the window warns that the copy is incomplete. The ZIP keeps all unit details, valid images and the list of affected files.
How do I request a proposal, invoice or public-sector payment order?
In the plan window, select Proposal, invoice or payment order. The contact form keeps you in the workspace.
How does policy and assessment review work?
Create a policy, impact assessment or legitimate interest assessment and link its processing activities. Request review. The assigned responsible person approves or rejects that version. Editing an approval creates a draft; readers keep the previous approved version. The history preserves the content and its reference.
How do I track an incident?
Open Incidents in the department. Record what happened, assess the risks and document the response. If communication is required, confirm the deadline under ANPD Resolution 15/2024, then record the dates, process number and evidence. The workspace records the communications; the responsible person sends them through the applicable channels.
How do people request access to their personal data?
In Data subject requests, the organization manager opens a public channel for the department and shares its link or QR code. The person signs in with a verified account and can track only their own requests. The team verifies identity and authority, records the applicable deadline and publishes its response when completing or rejecting the case. The person responsible for the channel receives an e-mail when a request arrives, and the person who sent it, when the response is published. Internal notes remain private.
Does the software replace the data protection officer?
No. It supports data protection governance and preserves the agency's records. It does not replace its data protection officer or provide legal advice.