Terms of use

Who provides it

LGPD is provided by WRP Consultoria e Informática Ltda (CNPJ 66.300.125/0001-45), R. Copaíba, Lote 01, Bloco B, Sala 408, Águas Claras, Brasília/DF, CEP 71919-540, Brazil. Contact: eu@wendelmaques.com.

Responsibilities for personal data

The agency controls its records and the personal data requests it receives: it decides their purposes and processing. WRP Consultoria e Informática Ltda processes those data on the agency's behalf, under its lawful instructions. Account and billing data are controlled by WRP Consultoria e Informática Ltda. Requests concerning agency records go to the agency; requests concerning account and billing data go to eu@wendelmaques.com.

The service

LGPD: Record processing activities, review policies and assessments, and keep private evidence for your public agency. The service is provided as is, without a guarantee of continuous availability; maintenance and changes are announced on the page itself.

Account and Google permissions

• Sign in with Google identifies your account in WRP services that offer this option. Your session stays on the product domain where you signed in. Wendelmaques.com can appear in the permission request as the name of WRP's application.
• Signing in does not buy a plan, authorise a charge or connect additional Google services. Each integration explains the data and purpose before asking for permission.
• Connect only accounts and properties you are authorised to use. You can refuse or revoke Google permission. This stops access that depends on it. It does not cancel purchases or automatically delete data already stored.
• Before you unlink Google, check that you have another way to sign in. The product's rules, prices and limits still apply.

Free and paid use

• Free quotas are listed in the pricing section of the home page and in the API index.
• Paid use is bought as prepaid credit or as a fixed-price service, with the methods shown at checkout (Pix in Brazilian reais, card or boleto where active, USDC); agents can also pay per request (x402, in USDC on the Base network).
• The price is shown before any charge. The monthly card subscription renews by itself every month, at the same price, until you cancel. Before you subscribe, the screen shows the price, the renewal and how to cancel, and asks for your consent. One-off payments do not renew.

Financial payment services

• Payments in Brazilian reais (Pix, boleto and card) in WRP products are processed by ASAAS GESTÃO FINANCEIRA INSTITUIÇÃO DE PAGAMENTOS S.A. (CNPJ 19.540.550/0001-21), a payment institution authorized by the Central Bank of Brazil, which provides the financial payment services.
• WRP Consultoria e Informática Ltda is not a financial or payment institution: it provides the software and the service hired.
• When a product opens a payment account in your name, the account is opened and kept by Asaas, which runs the registration and identity check under its own policy and the regulation.
• Questions about a transaction, fee, settlement or payment account: Asaas, +55 800 009 0037 or contato@asaas.com.br. About the product: eu@wendelmaques.com.

Cancellation and refunds

• When a distance consumer contract has a right of withdrawal, you can exercise it within 7 days under article 49 of the Brazilian Consumer Defense Code, with a full refund of amounts paid.
• Using credit or receiving the service does not by itself remove rights to withdrawal, warranty or remedies under applicable law.
• If the delivery failed or came out wrong, we fix it or refund it, at your choice.
• To ask, write to eu@wendelmaques.com with the e-mail or wallet used in the purchase. We answer within 5 days, and the amount goes back through the same payment method: Pix to the paying account, a card reversal, USDC to the paying wallet.
• Cancel the monthly subscription at any time in your account, with no fee. The renewal stops, and there is no new charge.

Acceptable use

• Respect the published quotas and limits; automate through the API and MCP rather than by circumventing the network limit.
• Do not use the service for illegal activity, harassment or impersonation.
• The product supports data protection governance. It does not replace the agency's data protection officer or provide legal advice.

Plans per agency

• Each plan covers one organization. The monthly card subscription renews each month until cancellation. Pix and USDC cover 30 days without renewal. The annual plan covers 365 days with one payment and no automatic renewal.
• Each organization can try all Completo features for 30 days. After the trial or paid period, records remain available for reading and full export, including files. Citizen requests continue to be received and assigned a protocol; accounts and invitations remain. Creating or editing records, handling or answering citizen requests, deadlines, alerts, AI and reports require an active plan. Nothing is deleted.

Availability and changes

We may change routes, prices and quotas with notice on the page and in the API index. A paid route that is discontinued has its credit returned to the balance.

Liability

LGPD organises information and automates tasks. Review results before making a decision. In a consumer relationship, the rights of the Brazilian Consumer Defense Code apply, and these terms do not remove them. Outside it, we are not liable for indirect damage or loss of profit, and our liability is limited to the amount paid in the 12 months before the event.

Governing law and courts

These terms follow Brazilian law without removing mandatory protections in the market served. The courts of Brasília, Federal District, Brazil, have jurisdiction, without prejudice to the consumer's right to sue in the courts of their own domicile (Brazilian Consumer Defense Code, article 101, I). The product contact handles questions and requests without preventing access to the competent authorities.